Return & Refund Policy
Effective Date: September 2026
ConnectFlow is a digital SaaS service. This page explains why a return policy does not apply to it, and how refund requests are reviewed when they do arise.
1. Return Policy
Not applicable. ConnectFlow is a digital SaaS service and does not ship physical products, so there is nothing to return.
2. How Refunds Are Reviewed
Refunds are reviewed case by case, after verification of the payment, the account and the transaction. We do not offer automatic, instant or guaranteed refunds.
3. Situations We Review for a Refund
- A duplicate payment.
- An inability on our side to deliver the purchased service or wallet credit.
- A verified payment or reconciliation failure.
- An unauthorised or suspicious transaction, once investigated.
- A cancellation or refund requested by the customer and subsequently approved.
- Other exceptional cases, where approved.
4. Wallet Credit Already Delivered or Used
Where wallet credit has already been delivered or used, the request requires special review before any refund can be approved.
5. Service Delivery
Wallet credit is normally reflected automatically after successful payment verification. ConnectFlow is delivered as a digital service, so no shipping or physical delivery timeline applies.
6. Processing Time
Approved refunds are normally processed within 7 to 10 working days. The actual time for funds to appear may also depend on the payment gateway, bank, card issuer, or other financial institution.
7. How to Request a Refund
Write to [email protected] and include the relevant transaction or payment reference. Without that reference we cannot verify the payment, and verification is the first step of every review.