Frequently Asked Questions

ConnectFlow is a smart automation engine for business conversations. It helps businesses organize customer conversations, use verified business knowledge, and streamline repetitive communication while keeping human control where required.

ConnectFlow uses your verified business information, communication preferences, and business rules to help handle customer conversations. Responses can be reviewed and approved by a human before being sent.

Yes. WhatsApp can be used as a customer communication channel with ConnectFlow, depending on the enabled setup and integration.

ConnectFlow supports controlled conversation automation. Depending on the business setup and authorization, human approval may be required before a customer-facing reply is sent.

ConnectFlow is designed for businesses that want to improve customer communication and automate repetitive conversation work. Availability depends on the current product setup and enabled capabilities.

Pricing depends on the current ConnectFlow plans and commercial terms. Please check the current pricing information or contact ConnectFlow for the latest details.

ConnectFlow is designed around controlled business knowledge, business rules, human control, auditability, and secure operations. Specific security commitments should only be stated when they are confirmed by ConnectFlow.

The conversation can be handled according to the business's configured rules, including clarification or human handoff when appropriate.

Yes. ConnectFlow can be configured to respond in the customer's language, according to the business's communication settings.

Yes, when the relevant information has been provided and verified as business knowledge. ConnectFlow should not invent missing product, price, delivery, warranty, or service information.

Only when the business has explicitly provided and approved those terms. ConnectFlow should not invent guarantees, commitments, or claims.