Solutions
The same engine. Taught different things.
ConnectFlow is not eight products. It is one engine that knows what your business knows, which is why a courier and a clinic can run on it without either one getting somebody else's answers.
E-commerce
“Is this in stock, where is my order, can I exchange it”
- What you teach it
- Your catalogue, sizes and variants, delivery areas and charges, your exchange and return policy.
- What it handles
- Product and stock questions, order status, delivery expectations, return requests routed to a person.
Travel
“What is included, what does it cost, can you hold it for me”
- What you teach it
- Your packages, what each one includes and excludes, seasons, documents a traveller needs.
- What it handles
- Package enquiries, itinerary questions, qualifying a lead before a consultant spends time on it.
Healthcare
“Are you open, which doctor, how do I book”
- What you teach it
- Your services, practitioners, chambers, hours and what a first visit involves.
- What it handles
- Appointment enquiries and directions. Anything clinical is handed to a person; the AI does not answer medical questions.
Courier and logistics
“Where is my parcel, what does it cost to send, do you cover this area”
- What you teach it
- Your coverage areas, rate structure, pickup and delivery windows, what is not carried.
- What it handles
- Coverage and pricing questions, pickup requests, status enquiries passed to your operations team.
Real estate
“Is it still available, what is the price, can I see it”
- What you teach it
- Your listings, locations, price ranges, what is available now.
- What it handles
- Property enquiries, qualifying a buyer's budget and area, arranging a viewing with an agent.
Education
“What courses, when does it start, how much”
- What you teach it
- Your courses, schedules, fees, admission requirements and deadlines.
- What it handles
- Course and admission enquiries, fee questions, routing an application to your admissions team.
Restaurant
“Are you open, do you deliver here, can I reserve a seat”
- What you teach it
- Your menu, hours, delivery areas, seating capacity and booking rules.
- What it handles
- Menu and hours questions, delivery area checks, booking requests confirmed by your floor team.
Enterprise and agencies
“Who handles this, has anyone replied, what did we tell them”
- What you teach it
- Each brand's own knowledge, voice and rules, kept separate from every other one.
- What it handles
- Several businesses from one login, with a shared inbox per business and a record of who approved what.
Not on the list?
The list is where we have seen the questions repeat, not a limit. If your customers ask the same things every day, that is the part worth teaching an AI.